Cancellation & Refund Policy

1. Overview & Scope

This Cancellation & Refund Policy applies to all paid subscriptions for Pagesoft’s SaaS ERP Services under the “Pages” and “Pagesoft” brands. It does not apply to third-party products or services that integrate with our platform; those are governed by their own terms.

This page is aligned with our Terms of Service (ToS) and Privacy Policy. Where there is a conflict, the Order Form → ToS → Policies order of precedence applies.

2. Cancellations & Renewals

• Plans & Term: Subscriptions may be Monthly or Annual (multi-year by agreement).
• Auto-renewal: Subscriptions auto-renew unless either party gives 30 days’ written notice before the end of the current term.
• Effective date of cancellation: Cancellations take effect at the end of the current billing period; access remains available until then unless suspended for other reasons (e.g., non-payment or AUP breaches).
• Upgrades/Downgrades: Upgrades and add-ons are billed pro-rata; downgrades take effect on the next renewal unless otherwise agreed.

3. Refunds

As a rule, Pagesoft does not offer refunds for fees already paid, including for partial months/periods, unused Services, or mid-term cancellations.

• No cooling-off: Subscriptions are for business use; no consumer cooling-off period applies.
• Promotions/discounts: Promotional pricing and discounts are not refundable or redeemable for cash.

4. Limited Exceptions

In rare cases, we may provide a refund or credit at our sole discretion or where required by applicable law. Examples include:

• Duplicate charge: You were charged twice for the same billing period.
• Clear processing error: A payment gateway error resulted in an incorrect debit and no corresponding service entitlement.
• Statutory requirement: A refund is required by law or regulation.

Approval of one exception does not create a continuing obligation to issue future refunds or credits.

5. Billing Disputes & Chargebacks

• Raise disputes promptly: Please email info@pagesoft.app within 15 days of the invoice date for any billing dispute. After 15 days, charges are deemed accepted.
• Work with us first: Initiating a chargeback without contacting us may delay resolution. We may suspend the Account while a chargeback is pending.
• Late fees: Overdue amounts may accrue interest per our ToS; we may waive interest at our discretion.

6. How to Request & Processing Times

To request a cancellation, dispute, or an exception review:

1. Email info@pagesoft.app from your admin email.
2. Include your Account ID / Organization name, invoice number, billing amount, and a brief description.
3. Attach evidence for duplicate or erroneous charges, if available.

Processing time: If an exception is approved, refunds are typically initiated within 5–10 business days to the original payment method. Actual settlement times may vary by your bank or payment provider.

7. Changes to this Policy

We may update this Cancellation & Refund Policy from time to time. Material changes will be notified on our website and, where appropriate, by email or in-product notice. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

8. Contact

Related Policies

• Terms of Service
• Privacy Policy
• Shipping & Delivery Policy